Privacy

PRIVACY 

As a professional Freelance Copywriter, I am serious about running my business with integrity and protecting your right to privacy.

To run my business effectively I may need to hold data about you (such as telephone number, mobile number, address, email, Skype etc).

REASONS FOR COLLECTING AND HOLDING DATA

  1. To respond to an enquiry you have made about my services

This will be the data you have voluntarily provided me via my WordPress website contact form, email, telephone call/text message or direct message on social media.

When you make contact with me I will respond within 24 hours.

If I don’t hear back from you within 3 days, I will contact you a second time to make sure my response hasn’t gone astray (for example, landed in your spam folder rather than your inbox).

After that, I will contact you a third and final time to find out if you are still interested in my services.  If I don’t receive a response at this stage, I will assume that you are no longer interested in my services, delete your data and advise you in writing. 

2. To provide copywriting services 

If you hire me to write copy for you, I will need to hold your data for legitimate interests in order to provide the service you are paying me for.

Your data will be used to fulfil the requirements of the agreed works and this will include:

  • Sending you a brief questionnaire 
  •  Sending you a quote for services requested
  •  To send outline, first draft, revisions and final draft (as agreed in Terms and Conditions (you can find out more about how I work here)
  • To send you an invoice once you have signed off the final copy
  • To communicate during the project as appropriate (for example, to ask questions, clarify feedback, thank you for payment etc)

Most of my communication with you will be via email from my business email alison@mkwordstudio.co.uk – however there may be times when I may need to use other forms of communication such as phone, text message or Skype.

I do not outsource to third parties, so all communication about the project will be between me (the copywriter) and you (the client). In the unlikely event that I want to outsource part of a project, I will discuss this with you and request your written permission before taking any action.

Copywriting work is completed on my laptop, usually in a Word document, which is stored in my home office.  My laptop is password protected and I have anti-virus protection with Norton.  I use a shredder to destroy any paper copies of copywriting drafts or communication (emails etc). 

Once a project has come to an end (signed off and payment received), I will request your permission to keep in touch. This will be no more than the occasional email (twice per year) to connect, offer help and advise you of any changes to my business or new services. 

If you do not wish me to stay in touch – after project completion or in future months and years – please let me know in writing and I will respect your wishes.

FINANCIAL RECORDS & REPORTING 

I am a sole trader and I am not VAT registered. Deposits and payments are requested to be paid by bank transfer to my business account MK Word Studio.

I will keep financial records (quotes, invoices, self-assessment records) for financial reporting. I will retain this data for 6 years, as required by law, and then it will be destroyed. 

MARKETING
 
My business ethos is ‘no drama’. I’m a small business and I aim to keep things simple, offering a service that makes life easier for you. 

I prefer to win clients via attraction marketing: blogging, ongoing SEO (a work in progress) for my website www.mkwordstudio.com professional listings/directories (LinkedIn, PCN etc), word of mouth, online engagement (social media) and face-to-face networking.

I do not currently hold an opt-in marketing list, send cold emails or make cold calls. Initial contact will be made from you to me via the contact details on my website (currently email, contact form or mobile phone). If I choose to do so in future, I will update my Privacy Policy accordingly. 

My website is powered by a wordpress.com business plan. I use 2-step authentication to access my website controls. This website uses cookies and Google Analytics, but I mostly just dip into WordPress stats for numbers. 

THIRD PARTIES

I will not share your data with any third parties (unless required by law to do so). I will never sell your data to third parties.  In the rare event that I want to work with a  third party (or outsource proofreading) on your project, I will not do so without discussing with you and requesting your written permission.

OTHER KEY POINTS 

As a visitor to my website www.mkwordstudio.com you will come across links in my blog posts and pages to external websites. I can’t be held responsible for your user experience if you follow a link to an external website – you will visit at your own risk and will be bound by the terms of that other website’s own privacy policy. 

I always strive to provide an excellent service and build an open and honest working relationship with you. I will do everything I can to protect your data in the correct way, reviewing my processes regularly and taking action to improve where necessary.  

Please write to me in the first instance if you have any questions, concerns or complaints about how I handle your data:

alison@mkwordstudio.co.uk

Under data protection regulations (GDPR) you have rights regarding your individual data. To find out more visit the Independent Commissioner’s website:

https://ico.org.uk